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Customer Service

At Great Eastern General Indonesia, we truly believe that our success is built with the strength of our relationship and our desire to continually improve all aspects of our business.

We focus on fulfilling the needs of our intermediaries and customers and aligning ourselves to meet the specific needs of each group to provide dedicated expert resources you can rely on.

Please use this site to download product brochures, claim forms and proposal forms.


Useful Resources

Brochure – Personal Insurance Product

Brochure – Corporate Solutions Product


Claim Form – Personal Insurance Product

Claim Form – Corporate Solutions Product


Proposal Form – Personal Insurance Product

Proposal Form – Corporate Solutions Product


Product Summary (General Riplay)


List of Car Workshop Partners Great Eastern General Insurance Indonesia



Customer Complaint Services

In accordance with the Financial Services Authority Regulations (POJK) and as a form of our commitment to customers in order to provide the best service, customers can submit complaints about services, products or partners of Great Eastern General Insurance through our Customer Care services as follows:

MidPlaza 2, 23rd floor, Jalan Jenderal Sudirman Kav. 10-11
Jakarta 10220, Indonesia
Tel : +62 21 5723737 (Monday – Friday, 08.30 – 17.30 WIB)
Fax :  +62 21 5710547/48
Email :
WhatsApp Official Account : +62 819 15723737

In the delivery of complaints, please include personal data information, policy numbers, contacts that can be contacted and supporting documents to speed up the completion process.

We will send a confirmation to you that we have received your complaint no later than 2 (two) working days, with the complaint settlement time in accordance with OJK Regulation. If we need further inquiries, we will contact you.

If there are any dispute between the customer and PT Great Eastern General Insurance Indonesia (GEGI), it is expected that the dispute resolution can be resolved by mediation between the both parties first. However, if an agreement between the parties cannot be achieved, the customer and GEGI can resolve it through the Alternative Dispute Resolution Institution of Financial Services Sector (LAPS SJK).




Cheque and Giro must be paid to Great Eastern General Insurance Indonesia. Please write your name and policy number on the back of Cheque or Giro.


Bank Transfer

Contact us for payment via Bank Transfer. For contact details:

Midplaza 2, Lantai 23 
Jalan Jenderal Sudirman Kav. 10-11
Jakarta 10220 Indonesia

Telephone: +62 21 5723737 (Monday to Friday, 08.30 – 17.30)
Fax: +62 21 5710547/48

(or the closest branch in your city)

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Great Eastern General Insurance Indonesia is licensed & supervised by Financial Services Authority (OJK)
Great Eastern General Insurance Indonesia is licensed & supervised by Financial Services Authority (OJK)