Customer Service

At Great Eastern General Indonesia, we truly believe that our success is built with the strength of our relationship and our desire to continually improve all aspects of our business.

We focus on fulfilling the needs of our intermediaries and customers and aligning ourselves to meet the specific needs of each group to provide dedicated expert resources you can rely on.

Please use this site to download product brochures, claim forms and proposal forms.

Useful Resources

Brochure – Personal Insurance Product

• Home Package (ID)
• Home Package (EN)
• Personal Accident Supreme (ID)
• Personal Accident Supreme (EN)
• TravelSmart Premier (ID)
• TravelSmart Premier (EN)

Brochure – Corporate Solutions Product

• Business Package (ID)
• Business Package (EN)
• Construction and Engineering (ID)
• Construction and Engineering (EN)
• SME Public Liability (ID)
• SME Public Liability (EN)
• Group Personal Accident (ID)
• Group Personal Accident (EN)
• Marine P&I (ID)
• Marine P&I (EN)
• Professional Indemnity (ID)
• Professional Indemnity (EN)
• Associations Liability (ID)
• Associations Liability (EN)
• Information & Communication Technology (ID)
• Information & Communication Technology (EN)

Claim Form – Personal Insurance Product

• Domestic Property - Fire Claim Form
• Personal Accident Supreme
• Personal Motor
• TravelSmart Premier

Claim Form – Corporate Solutions Product

• Commercial Property - Fire Claim
• Domestic Propert - Fire Claim
• Commercial Motor
• Commercial Property
• Contractors’ All Risks
• Erection All Risks
• Employers' Liability
• General Accident
• General Liability
• Group Personal Accident
• Marine - Cargo
• Marine - Machinery and P&I
• Professional Liability - Professional Indemnity
• Professional Liability - Directors' and Officers Liability
• Workmen Compensation

Proposal Form – Personal Insurance Product

• Home Package Proposal
• Expatriate Householder Insurance Proposal
• Surat Permintaan Pertanggungan Kendaraan Bermotor (SPPKB)
• Personal Accident Supreme
• TravelSmart Premier

Proposal Form – Corporate Solutions Product

• Business Package
• Contractors’ All Risks
• Erection All Risks
• General Liability - Comprehensive General
• General Liability - Product Liability
• General Liability - Public Liability
• General Liability - Mining Industry Liability
• Group Personal Accident
• Marine Cargo - Annual Policy
• Marine Cargo - Single Voyage
• Marine Cargo - Transport Operators Liability
• Marine Liability - Marine Professional Negligence
• Marine Liability - Stevedores Operators
• Marine Builders’ Risk Insurance
• Professional Indemnity - Accountants
• Professional Indemnity - Construction
• Professional Indemnity - Financial Advisors
• Professional Indemnity - Miscellanous Risk
• Professional Indemnity - Real Estate Agent & Valuers
• Professional Indemnity - Single Project Professional
• Professional Indemnity - Solicitors & Lawyers
• Professional Liability - Directors' and Officers Liability
• Professional Liability - Association Liability
• Surat Permintaan Pertanggungan Kebakaran (SPPK)

Customer Complaint Services

In accordance with the Financial Services Authority Regulations (POJK) and as a form of our commitment to customers in order to provide the best service, customers can submit complaints about services, products or partners of Great Eastern General Insurance through our Customer Care services as follows:

MidPlaza 2, 23rd floor, Jalan Jenderal Sudirman Kav. 10-11
Jakarta 10220, Indonesia
Tel : +62 21 5723737 (Monday – Friday, 08.30 – 17.30 WIB)
Fax :  +62 21 5710547/48
Email : wecare-id@greateasterngeneral.com
WhatsApp Official Account : +62 819 15723737

In the delivery of complaints, please include personal data information, policy numbers, contacts that can be contacted and supporting documents to speed up the completion process.

We will send a confirmation to you that we have received your complaint no later than 2 (two) working days, with the complaint settlement time in accordance with OJK Regulation. If we need further inquiries, we will contact you.

Payment

Cheque/Giro

Cheque and Giro must be paid to Great Eastern General Insurance Indonesia. Please write your name and policy number on the back of Cheque or Giro.

Bank Transfer

Contact us for payment via Bank Transfer. For contact details:

Midplaza 2, Lantai 23 
Jalan Jenderal Sudirman Kav. 10-11
Jakarta 10220 Indonesia

Telephone: +62 21 5723737 (Monday to Friday, 08.30 – 17.30)
Fax: +62 21 5710547/48
E-mail: wecare-id@greateasterngeneral.com

(or the closest branch in your city)