Procedures & Claim Documents

Please select from the menu below to download claims forms and claims guidance.

File a Claim

What type of claim do you want to file?

Step 1: Attach supporting documents

This section provides information on the steps required and the documents needed when you submit a claim to PT. Great Eastern General Insurance Indonesia when you lodge claims in the specific area of travel insurance.

If an emergency medical evacuation is required, PT. Great Eastern General Insurance Indonesia uses the services of "Global Assistance & Healthcare" which will provide services for 24 hours at telephone numbers 62 (0) 21 - 299 78 999

Claims Process

The table below lists the actions that you are required to take and the main supporting documents that you need to supply for selected claims.

Main Action and / or Supporting Document Required

Standard Documents

Travel Insurance Claim Form
Premium Payment Evidence
Travel Insurance Policy Schedule
Flight Itinerary
Photographs of the location, injured person and/or damaged items

I. Medical and Additional Expenses

Hospital Billing statement
Doctor’s Diagnosis Note
Payment evidence

II. Overseas Hospital Confinement Benefit

Hospital Billing statement
Doctor’s Diagnosis Note
Payment evidence

III. Accidental Death and Permanent Total Disablement

Police Report detailing the incident
Autopsy report
Death certificate
Medical report
Letter of Heirs
Identity Card and proof of relationship of Heirs

IV. Baggage and Personal Effects

Property Irregularity report
Police report
List of missing/damaged items with type and specification
Original Receipt

V. Baggage Delay

Property Irregularity report
Baggage Return Delivery Note

VI. Money & Travel Documents

Police report detailing the circumstances and missing items
Original payment receipt to replace documents
Credit Card billing detailing unauthorized transaction

VII. Loss of Deposits and Cancellation Charges

Travel agency Term and Condition documents
Letter from Travel Agent confirming the Insured’s absence and refund amount
Original Invoice of Full Amount Paid
Medical report
Death Certificate
Proof of relationship
Original receipt for the postponement charges

IX. Travel Delay

Written confirmation from Airline confirming the original arrival time, actual arrival time and reason for delay
Actual Departure time of the connecting flight
Boarding Passes of the affected section (Missed connection)

X. Hijack

Written confirmation from the Airline confirming the original departure time and actual departure time due to hijack.
Written confirmation from the authorities regarding hijacking

XI. Overbooked Flight

Written confirmation from the Airline confirming the cause of overbooking and alternative solution
Original receipt for expenses incurred

XII. Personal Liability

Police report
Incident report issued by authority
List of demands

XIII. Loss of Use of Hotel Facilities

Witten confirmation from the Hotel confirming the reason of withdrawal of service and how long it happen

XIV. Home Protection

Police report detailing the circumstances
List of missing/damaged items with type and specification
Original receipt

XV. Alternative Employees Expenses

Police report detailing the incident of original employee
Doctor’s Diagnosis Note of original employee
Billing statement of the expenses of substitute employee.

Do not admit liability prior to our written consent but refer all correspondence to us for our response. PT. Great Eastern General Insurance Indonesia claims services team will discuss the situation with you and the next steps you will need to take to report the claim.

Please fill in the form to lodge your claim :

Travel Insurance Claim Form

Step 2: Submit your documents

Submit it to our claims department Claim Forms that have been completed with supporting documents, stamped and signed by the Company / Insured.

Telephone: +62 21 5723737 (Monday-Friday, 08.30 – 17.30)
Fax: +62 21 5710547/48
E-mail: gegi-claims@greateasterngeneral.com

Central Office:
Midplaza 2, 23 floor
Jalan Jenderal Sudirman Kav. 10-11
Jakarta 10220 Indonesia

(or the closest branch in your city)
After verifying, we will contact you to submit the status of your claim.
We understand the importance of giving a quick response, and therefore we will contact you as soon as possible. Thanks.