Please select from the menu below for your claim submission guide.
Step 1: Attach supporting documents
This section provides information on the steps required and the documents needed when you submit a claim to PT. Great Eastern General Insurance Indonesia when you lodge claims in the specific area of travel insurance.
If an emergency medical evacuation is required, PT. Great Eastern General Insurance Indonesia uses the services of "Global Assistance & Healthcare" which will provide services for 24 hours at telephone numbers 62 (0) 21 - 299 78 999
The table below lists the actions that you are required to take and the main supporting documents that you need to supply for selected claims.
|Main Action and / or Supporting Document Required|
I. Medical and Additional Expenses
II. Overseas Hospital Confinement Benefit
III. Accidental Death and Permanent Total Disablement
IV. Baggage and Personal Effects
V. Baggage Delay
VI. Money & Travel Documents
VII. Loss of Deposits and Cancellation Charges
IX. Travel Delay
XI. Overbooked Flight
XII. Personal Liability
XIII. Loss of Use of Hotel Facilities
XIV. Home Protection
XV. Alternative Employees Expenses
Do not admit liability prior to our written consent but refer all correspondence to us for our response. PT. Great Eastern General Insurance Indonesia claims services team will discuss the situation with you and the next steps you will need to take to report the claim.
Please fill in the form to lodge your claim :
Step 2: Submit your documents
Submit it to our claims department Claim Forms that have been completed with supporting documents, stamped and signed by the Company / Insured.
Telephone: +62 21 5723737 (Monday-Friday, 08.30 – 17.30)
Fax: +62 21 5710547/48
Midplaza 2, 23 floor
Jalan Jenderal Sudirman Kav. 10-11
Jakarta 10220 Indonesia
(or the closest branch in your city)
After verifying, we will contact you to submit the status of your claim.
We understand the importance of giving a quick response, and therefore we will contact you as soon as possible. Thanks.