Step 1: Attach supporting documents

This section provides information on the steps you should take and the documents you should submit to PT. Great Eastern General Insurance Indonesia when lodging a claim in the specific area of Specialist Risk Insurance.

As the legal and regulatory environments place increased levels of compliance on organisations today, the related risks are becoming more complex and covering more countries, resulting in more numerous and larger liability risks and exposures.

The ability of your policy to respond to the potential financial exposure is important. Equally important, is the specialist expertise that will be applied to managing your claim – locally, regionally and internationally.

The evolving litigious nature of the world of business translates into claims becoming increasingly complex, leading to an escalation of defence costs.

However, PT. Great Eastern General Insurance Indonesia seeks to use the best legal defence experts to obtain successful results for clients.

PT. Great Eastern General Insurance Indonesia Specialist Risks policies deal with cover for the costs (incurred with PT. Great Eastern General Insurance Indonesia consent) of:

• Investigation
• Defence counsel

Claims Process

Do not admit liability prior to our written consent but refer all correspondence to us for our response. PT. Great Eastern General Insurance Indonesia claims services team will discuss the situation with you and the next steps you will need to take to report the claim.

Please fill in the form to lodge your claim :

• Professional Liability Claim Form - Professional Indemnity
• Professional Liability Claim Form - Directors' and Officers Liability​​​

Step 2: Submit your documents

Submit it to our claims department Claim Forms that have been completed with supporting documents, stamped and signed by the Company / Insured.

Telephone: +62 21 5723737 (Monday-Friday, 08.30 – 17.30)
Fax: +62 21 5710547/48
E-mail: gegi-claims@greateasterngeneral.com

Central Office:
Midplaza 2, 23 floor 
Jalan Jenderal Sudirman Kav. 10-11
Jakarta 10220 Indonesia

(or the closest branch in your city)
After verifying, we will contact you to submit the status of your claim.
We understand the importance of giving a quick response, and therefore we will contact you as soon as possible. Thanks.