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Procedures & Claim Documents

Please select from the menu below to download claims forms and claims guidance.


File a Claim

What type of claim do you want to file?

Step 1: Attach supporting documents

The table below lists the actions that you are required to take and the main supporting documents that you need to supply for selected claims.

Claim Main Action and / or Supporting Document RequC
Cargo Claim
  • Contact the survey agent named in the insurance policy or certificate to conduct a survey.
  • File a claim in writing to the carriers, forwarders, bailees or other concerned parties for any missing or damaged packages.
  • Take reasonable measures to avert or minimise loss to the remaining cargo.
  • Take proper care of the damaged cargo and keep any salvage.
  • Provide the following documents without delay:
  1. Original policy or certificate of insurance
  2. Original or copy of the shipping invoices, together with shipping specification and/or weight notes
  3. Original bill of lading and/or other contract of carriage
  4. Survey report or other documentary evidence to show the extent of the loss or damage
  5. Loading account and weight notes at final destination
  6. Correspondence exchanged with the Carriers and other Parties regarding their liability for the loss or damage

Please fill in the form to lodge your claim :



Step 2: Submit your documents

Submit it to our claims department Claim Forms that have been completed with supporting documents, stamped and signed by the Company / Insured.

Telephone: +62 21 5723737 (Monday-Friday, 08.30 – 17.30)
Fax: +62 21 5710547/48

Central Office:
Midplaza 2, 23 floor 
Jalan Jenderal Sudirman Kav. 10-11
Jakarta 10220 Indonesia

(or the closest branch in your city)
After verifying, we will contact you to submit the status of your claim.
We understand the importance of giving a quick response, and therefore we will contact you as soon as possible. Thanks.

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Great Eastern General Insurance Indonesia is licensed & supervised by Financial Services Authority (OJK)
Great Eastern General Insurance Indonesia is licensed & supervised by Financial Services Authority (OJK)