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Procedures & Claim Documents

Please select from the menu below to download claims forms and claims guidance.


File a Claim

What type of claim do you want to file?

Step 1: Attach supporting documents

This section provides information on the steps you will need to take and the documents that you will need to submit to the PT. Great Eastern General Insurance Indonesia claims services team when you lodge claims in the following selected areas.

The ability of your policy to respond to the financial exposure is important. PT. Great Eastern General Insurance Indonesia Liability Risks policies provide cover for the costs of:

  • Investigation
  • Defence counsel
  • Compensation awarded by the courts

The table below lists the actions that you are required to take and the main supporting documents that you need to supply for selected claims.

Claim Main Action and / or Supporting Document Required
Liability Claim​​
  • Do not admit liability but to refer all correspondence to us for our response
  • Submit the following documents:
  1. Incident report prepared by Company / staff involved
  2. Police report, if available
  3. Witness statements, if available
  4. All third-party correspondence, such as a letter of demand or Writ of Summons
  5. Photographic evidence and/or any other evidence which may assist in the defense of the claim 

Please fill in the form to lodge your claim:



Step 2: Submit your documents

Submit it to our claims department Claim Forms that have been completed with supporting documents, stamped and signed by the Company / Insured.

Telephone: +62 21 5723737 (Monday-Friday, 08.30 – 17.30)
Fax: +62 21 5710547/48

Central Office:
Midplaza 2, 23 floor 
Jalan Jenderal Sudirman Kav. 10-11
Jakarta 10220 Indonesia

(or the closest branch in your city)
After verifying, we will contact you to submit the status of your claim.
We understand the importance of giving a quick response, and therefore we will contact you as soon as possible. Thanks.

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Great Eastern General Insurance Indonesia is licensed & supervised by Financial Services Authority (OJK)
Great Eastern General Insurance Indonesia is licensed & supervised by Financial Services Authority (OJK)