Please select from the menu below for your claim submission guide.
Step 1: Attach supporting documents
The table below lists the actions that you are required to take and the main supporting documents that you need to supply for selected claims.
|Claim||Main Action and / or Supporting Document Required|
|Burglary / Money / Fidelity Guarantee Claims||
For other types of claims, please contact PT. Great Eastern General Insurance Indonesia claims services team, or ask your insurance agent or broker. PT. Great Eastern General Insurance Indonesia may require additional information for processing your claim.
Please fill in the form to lodge your claim
Step 2: Submit your documents
Submit it to our claims department Claim Forms that have been completed with supporting documents, stamped and signed by the Company / Insured.
Telephone: +62 21 5723737 (Monday-Friday, 08.30 – 17.30)
Fax: +62 21 5710547/48
Midplaza 2, 23 floor
Jalan Jenderal Sudirman Kav. 10-11
Jakarta 10220 Indonesia
(or the closest branch in your city)
After verifying, we will contact you to submit the status of your claim.
We understand the importance of giving a quick response, and therefore we will contact you as soon as possible. Thanks.