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Claim Submission

Please select from the menu below for your claim submission guide. 


Submit a claim

What type of claim do you want to ask?

Step 1: Attach supporting documents

The table below lists the actions that you are required to take and the main supporting documents that you need to supply for selected claims.

Claim Main Action and / or Supporting Document Required
Burglary / Money / Fidelity Guarantee Claims​​
  • Report immediately to police any incident relating to burglary, robbery or theft.
  • For all incidents supply the following information and documents: 
  1. Evidence and proof of the cause of damage.
  2. Original loss/damage report from relevant authorities (police report).
  3. Photos showing the extent of the damage and the forcible and violent entry into and exit from the premises in case of burglary.
  4. Original supporting documents showing the value of the lost/damaged item(s)/cash claimed.

For other types of claims, please contact PT. Great Eastern General Insurance Indonesia claims services team, or ask your insurance agent or broker. PT. Great Eastern General Insurance Indonesia may require additional information for processing your claim.

Please fill in the form to lodge your claim

 


 

Step 2: Submit your documents

Submit it to our claims department Claim Forms that have been completed with supporting documents, stamped and signed by the Company / Insured.

Telephone: +62 21 5723737 (Monday-Friday, 08.30 – 17.30)
Fax: +62 21 5710547/48
E-mail: gegi-claims@greateasterngeneral.com


Central Office:
Midplaza 2, 23 floor 
Jalan Jenderal Sudirman Kav. 10-11
Jakarta 10220 Indonesia

(or the closest branch in your city)
After verifying, we will contact you to submit the status of your claim.
We understand the importance of giving a quick response, and therefore we will contact you as soon as possible. Thanks.

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Great Eastern General Insurance Indonesia is registered with & supervised by Financial Services Authority (OJK)
Great Eastern General Insurance Indonesia is registered with & supervised by Financial Services Authority (OJK)