Select your country and language

Procedures & Claim Documents

Please select from the menu below to download claims forms and claims guidance.


File a Claim

What type of claim do you want to file?

Step 1: Attach supporting documents

The table below lists the actions that you are required to take and the main supporting documents that you need to supply for selected claims.

Claims Main Action and / or Supporting Document Required
Claim Commercial Property
  • Report immediately to police any incident relating to malicious damage, burglary, robbery or theft.
  • For all incidents supply the following information and documents:
  1. Evidence and proof of the cause of damage.
  2. Original loss/damage report from relevant authorities (police report)
  3. Photos showing the extent of the damage and the forcible and violent entry into and exit from the premises in case of burglary.
  4. Original supporting documents showing the value of the lost/damaged item(s)/cash claimed.
  5. Quotation to repair from contractor. 

*For other kinds of claims under Packaged policies, please contact PT. Great Eastern General Insurance Indonesia, or ask your insurance agent or broker.

PT. Great Eastern General Insurance Indonesia claims services team may require additional information for processing your claim.
Please fill in the form to lodge your claim :


Step 2: Submit your documents

Submit it to our claims department Claim Forms that have been completed with supporting documents, stamped and signed by the Company / Insured.

Telephone: +62 21 5723737 (Monday-Friday, 08.30 – 17.30)
Fax: +62 21 5710547/48

Central Office:
Midplaza 2, 23 floor 
Jalan Jenderal Sudirman Kav. 10-11
Jakarta 10220 Indonesia

(or the closest branch in your city)
After verifying, we will contact you to submit the status of your claim.
We understand the importance of giving a quick response, and therefore we will contact you as soon as possible. Thanks.

Back to top
Get Help?
Customer Contact Center
Email Us
Official WhatsApp
Visit Us
Online Claim Notification
Great Eastern General Insurance Indonesia is licensed & supervised by Financial Services Authority (OJK)
Great Eastern General Insurance Indonesia is licensed & supervised by Financial Services Authority (OJK)