Procedures & Claim Documents

Please select from the menu below to download claims forms and claims guidance.

File a Claim

What type of claim do you want to file?

Step 1: Attach supporting documents

The table below lists the actions that you are required to take and the main supporting documents that you need to supply for selected claims.

Claim

Main Action and / or Supporting Document Required

Road Accident or Theft of Vehicle

Report to police immediately and provide the following information and documents to the PT. Great Eastern General Insurance Indonesia claims services team within three days:

An estimate of repair costs, if insured under a comprehensive policy
A copy of the driver's identity card (KTP) and valid driving license (SIM)
A copy of the vehicle registration document (STNK).
In addition for Total Loss Claim:

Original Policy
Original STNK and tax invoice
Original BPKB
Police report (Polsek), Kaditserse and STNK blocked letter

Third Party Claims

Do not make any admission, offer, promise, payment or indemnity without the prior consent of PT. Great Eastern General Insurance Indonesia
Immediately forward to the PT. Great Eastern General Insurance Indonesia claims services team all received letters or claims
In addition it is advisable to record:

The particulars and the nature of any bodily injury involved
The vehicle registration numbers for all vehicles involved in the incident
The contact details of all other parties involved

Claim form is applicable to all types of motor insurance products.
Please fill in the form to lodge your claim :

Commercial Motor Claim Form

Step 2: Submit your documents

Submit it to our claims department Claim Forms that have been completed with supporting documents, stamped and signed by the Company / Insured.

Telephone: +62 21 5723737 (Monday-Friday, 08.30 – 17.30)
Fax: +62 21 5710547/48
E-mail: gegi-claims@greateasterngeneral.com

Central Office:
Midplaza 2, 23 floor
Jalan Jenderal Sudirman Kav. 10-11
Jakarta 10220 Indonesia

(or the closest branch in your city)
After verifying, we will contact you to submit the status of your claim.
We understand the importance of giving a quick response, and therefore we will contact you as soon as possible. Thanks.