1. If you are affected by flood and hold an eligible policy with us, please click here to submit your claim to us.

2. For General Insurance medical repricing queries on Easi Health and Easi HealthCare, please contact +603-42598900 (select #3 for Interim Measure for Medical Repricing) from Monday to Friday, 8.30am to 5.15pm (except Public Holiday)

3. As part of Bank Negara Malaysia’s (BNM) ongoing efforts to ensure that all Insurance and Takaful industry players uphold their commitments and deliver services as outlined in their Customer Service Charter (CSC), both BNM and the Boards and Management Committees of the Associations (MTA/LIAM/PIAM) have approved the appointment of NielsenIQ Malaysia as the research agency to conduct the Customer Satisfaction Survey (CSS) 2024/25. Please visit our Announcement page for more information.

4. SCAM ALERT! Be cautious of scammers who are pretending to offer personal bank loan with insurance coverage protection with condition of premium payments to be paid prior to releasing the approved loan amount. Do not fall victim to the scam!

Important Note :Please update your profile with us by providing your Tax Identification Number (TIN), latest Business Registration Number (BRN) and Sales & Service Tax (SST) Number (if applicable) for e-Invoicing purposes. It is crucial for us to collect these details to ensure compliance with full implementation by 1 July 2025. During the transitional period from 1 August 2024 to 30 June 2025, you will continue to receive your invoices in the existing format.

Official Letter for Corporate Clients - Click here to view

Official Letter for Customers - Click here to view

E-Form for TIN Submission - Click here to submit

BE WARY of messages claiming issues with your account or social media posting offering free gifts purportedly from Great Eastern. DO NOT click on any suspicious links which can be phishing links that lead you to fake Websites. NEVER divulge your banking, credit card credentials or one-time passwords to anyone, or key such confidential information into unverified webpages.

If in doubt, please call Customer Service Careline 1300 1300 88 (local) or +603 4259 8888 (overseas) from Monday to Friday (8:30 am to 5.15 pm). You may also send an e-mail to gicare-my@greateasterngeneral.com